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Cluster Manager – Collections (Retail Assets),
This role will manage collections for Surat
· Passion to overachieve business results in a competent manner
· Integrity and strong professional values
· Strong at process management and analytical capabilities with ability to multitask.
Will own collection loss numbers across verticals- Cards, Retail Assets, MSME. for Surat Region.
Will ensure Agency Quality Audit Scores delivery as per benchmark.
Ensuring adequate agency tie-ups & capacity to manage collections volumes
To drive Collection Agencies to achieve goals with process adherence.
To manage the Delinquent pool, Provisions on 90+ Portfolio and NCL within targets.
Will support Customer Service on minimizing defective calls, on maximizing CEM scores and ensure TAT on escalated cases.
Day to day updates and sharing progress of the litigation to the Manager.
Manage Retail Litigation Strategy & implementation across consumer Risk for Surat
Day to day filing of cases, representation in various courts of law - both for and against, and all internal and external legal processes
Qualifications and Experience Requirement
Minimum 5-7 years Collection’s experience in the field of Cards & Loans collections, having working knowledge in the areas of Consumer Risk will be an added advantage
Competency Requirements & Technical Skills
Good command over Excel
·Communication & Negotiation skills
·Persuasive, persistent & firm
Maturity, Integrity & strong sense of ethics People manager
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