Education Counselor

Purpose

Under general direction, provides counselling in the areas of admissions, academics, student services, program selection and career planning related counselling. Will be part of Call Centre Team.

Duties & Responsibilities

Handling counselling via multiple channels including telephone calls, chats, emails and social. In addition, assist in the conversion process of leads generated from different sources, to prospective admission seekers for the courses offered by NMIMS
Provide comprehensive counselling to the prospect
Working with telephony and CRM systems
Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets
Any other work / responsibility as assigned by the HOD from time to time

Experience

Skills & Abilities

Good English language ability
Good English Communication Skills
Ability to speak clearly and articulately
Ability to manage complaint calls with a calm disposition
Patience
Some amount of knowledge of call center systems such as telephony systems, CRM Databases and computer
Willingness to learn and understand all the products and services offered by the organization
Ability to multi-task