The figure of the training consultant is something of an unknown quantity.
We often take it for granted that HR consultants cover all subjects, and
although this is sometimes the case, some experts have their own
In the rest of this article, we will look further at the role of the business
training consultant to understand what their responsibilities are.
A training consultant is the person in charge of designing and optimising training programs for organisations. Their job involves evaluating any plans already in place, aligning training programs with the company’s goals and facilitating learning opportunities. They can also create teaching materials and lead courses.
They are generally external consultants, and their services aim to help companies make their training more effective.
According to data from BFSI, 37.7% of training consultants have a bachelor’s degree and 35.1% also have a masters or postgraduate qualification. We should, therefore, count higher education among the desired criteria for becoming a training consultant.
The following skills are also a must:
However, nothing beats experience. It is essential to have a good
foundation to work from when you are advising companies and looking for
the ideal solution to their problems. In general, all consultants will have a
long career history at their backs.
A training consultant’s job involves preparing, evaluating, and implementing training programs for an organisation’s employees. However, we wanted to put together a list of some more specific duties to understand their role better.
Of course, this figure will vary depending on the consultant’s skills and experience. A junior consultant will earn much less that someone with extensive experience and a good reputation in the profession.
As we saw above, you will usually need a degree qualification, which could be related to psychology, teaching, education, etc. Choosing the right degree is the first essential step towards becoming a consultant.
As well as this, you will need to develop certain skills. The most important ones for a training consultant include creativity, an analytical eye, and the ability to deliver training.
Finally, as we have already mentioned, gain experience. Usually, you’ll start by working for an employer to gain the skills required to make a career in consulting. Try to gain as much new expertise as possible, attend courses, specialise, and find your niche for the future.
Training consultancy is a very specific area which may make it more difficult to find the experts you need. However, don’t go for the first one you find. Do your research and speak to different experts before deciding.
Some aspects to consider during your search:
Finally, in general, when you’re hiring a training consultant, go with the one who understands your business values and supports your vision. It will be much easier to work with them and the results will speak for themselves.
Having the skills to perform your job is important in any company. The best options in a company that requires one or the other of these skills is to have both. Why both? It’s important for employees to have both skills to ensure they are able to properly perform customer service.
Individual customers have different needs and require specific information about products. By having the skills and knowledge of training and consulting, employees are able to understand the customer’s needs and perform the tasks required to assist the customer in their endeavour to find the perfect product or service.
If an employee only had the training and not the consulting, they could potentially lose a sale. When customers ask for information about a product or service and have an employee who only has information about the pros and cons, they have a tendency to walk away if that’s not the information they were looking for. The same is true of the opposite. A customer seeking pros and cons won’t be happy with an overview of information on a product or service.
Many customers also won’t be satisfied with hearing phrases like, “I don’t know” or “Let me find someone to answer that” when they want answers now. The employee doesn’t look knowledgeable and the customer won’t be happy with that. No customer wants to purchase a product or service from a company where the employees don’t seem to know what they’re doing. It’s important for employees to have and retain both skills to ensure optimum customer service.
Though having both skills may require more training through the company or attending a seminar or workshop, it will be worth their time in the long run. By providing your employees with these skills and the opportunity to improve in each of them, you’re giving them a chance at knowing and working their job better.